Kind Words

Create anything

February 23, 2024

10:00pm

Create anything

February 24, 2024

10:00pm

Create anything

February 28, 2024

10:00pm

Create anything

February 29, 2024

10:00pm

“You pioneered that we users can do self-service and self-support. You saved millions of productivity hours in Shell; increased speed plus changed IT user experience increasing our happiness score”

CIO – Shell

“You have been a driving force across Shell to help people work smarter and with more fun using technology. Your influencing model should be studied and re-used by other projects across Shell”

Head of KM Downstream – Shell

“It’s difficult to quantify the value added but I am certain it has helped incrementally improve most business processes. Almost single-handedly it created a sense of community within our organisation, showcasing new capabilities and helping us deal with the fast pace of change. It can help unlock the “intangible” benefits of large investments in collaboration technologies.” 

Collaboration Portfolio Manager – Shell

“As teams were brought on board we created a network of Heroes (change agents) and they moderated for us purely as good corporate citizens, role modeling and helping set the tone; professional but open and human. I really have to give a shout out to Mark who did the best job I have ever seen on created an amazing heroes network.

Business Transformation Lead – British Airways

Helping the New Workforce Find Its Footing

cappuccino - working smarter
Working smarter in the digital world

Guidance for a generation facing the unknown.

Today’s workplace is unrecognisable—AI reshaping roles, insecure contracts replacing stability, and constant change leaving many feeling lost. For those entering this world, the rules aren’t clear, and the support isn’t always there.

That’s why the Cappuccino Club exists. With over 20 years of experience, we help individuals and organisations adapt to smarter, more human ways of working. Our practical nudges and deeper insights are designed to guide, not overwhelm—whether you’re just starting out or helping others find their way.

We’re here to nurture, not lecture. To offer clarity, not complexity. And to make working life a little more dignified, one sip at a time.